Business Analyst, Director - Acceptance Risk

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Business Analyst Director will:

• Requirement Gathering: Collaborate with stakeholders to gather, document, and analyze business requirements.
• Business Analysis: Conduct detailed business analysis to understand processes, identify opportunities for improvement, and provide actionable insights.
• Solution Design: Work closely with technical teams to design and implement business solutions that meet stakeholder needs.
• Project Support: Support project management activities, including planning, execution, and monitoring of project progress.
• Data Analysis: Analyze data to identify trends, generate reports, and provide recommendations for business decisions.
• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness.
• Documentation: Create comprehensive documentation, including business requirements, process flows, and user guides.
• Testing and Validation: Participate in testing activities to ensure that solutions meet business requirements and are delivered with high quality.

The ideal candidate will be a proactive, detail-oriented leader thinker with a passion for driving business success. They should have a proven track record of delivering high-quality business solutions and possess strong analytical and communication skills. The ability to build strong relationships with stakeholders and work effectively in a team-oriented environment is essential.   Strong interpersonal skills and the ability to build great relationships generate consensus and promote excitement and enthusiasm for bridging risk initiatives and partner priorities are critical qualities for success. This position may require occasional travel to client sites and Visa locations around the globe.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

BASIC QUALIFICATIONS:

• Minimum of 7+ years’ experience in Business Analysis, Product Strategy and/or Management.
• Specific industry experience in eCommerce and direct responsibilities for managing the prevention of transaction or merchant (seller) fraud.

PREFERRED QUALIFICATIONS

• Bachelor’s degree and 12+ years of experience in related fields. Graduate degree optional
• Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
• Requirements gathering, requirements communication, planning & management, analysis and documentation and implementation
• Strong project management skills required. PMO, Six Sigma preferred
• Strong understanding of DSO products, services and strategic path
• Analytical mindset with an ability to question status-quo and generate innovative ideas
• Experience successfully influencing teams responsible for implementing and supporting complex programs involving extensive change management. High-level knowledge of Visa’s core platforms
• Executive-level interpersonal and communication skills, and proven ability to collaborate and negotiate with and influence customers and resources at all levels
• Self-starter with a proven ability to achieve exceptional results
• Functional experience in payment processing and client management in a payments environment
• Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels
• A proven track record for making sound business decisions, setting direction and managing both short and long-term goals to achieve high quality operational results and customer commitment
• Strong verbal and written communications
• A proven ability to synthesize insights and present findings effectively in written and presentation formats
• Proficient in performing casual analysis to identify changes to improve processing performance and/or profitability to achieve the highest level of operational excellence
• Microsoft suite expertise
• Appropriate business and technical acumen
• Off business hours as required
• International travel as required
• Direct, hands-on experience with development, deployment and configuration of fraud strategies within a merchant or acquirer context to meet particular fraud objectives, i.e., minimizing chargebacks, false positives or operational costs. Hands-on experience with risk mitigation tools such as Decision Manager or equivalent.
• Understanding payments and fraud landscape and ability to translate product strategy into executable plans.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.