Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers’ experience and trust, the Alexa Sensitive Content Intelligence (ASCI) team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate sensitive content across Alexa. We are seeking an experienced Business Analyst to help us build the data capabilities and insights that will further our ability to deliver on our commitments. The ideal candidate is a thought leader, who thrives in an ambiguous environment and loves bringing insights to undefined problems. They have expertise defining stakeholder data requirements and delivering complex analytical and reporting solutions across multiple cross-functional teams.
Key job responsibilities
Business Analysts (BAs) are analytics professionals who work directly with our Ops leaders, Product leaders and Program leaders to translate data our team owns into actionable insights. BAs work with our Business Intelligence Engineers, Data Engineers, and Data Scientists to apply the best data to each analysis they own. You will be the closest to the business and will be expected to collaborate with business leaders to not only provide data-based analyses, but also consult on what other data resources our team has to offer. You will dive deep on projects and work with engineers on our BI team on the right mechanisms to continuously inspect and influence the direction that our organization will take. A strong sense of working backwards and product ownership, alongside inclinations to collaborate with your team and ensure Program improvements. You will own the WBR for the operations team.
- Greater than 2 years of relevant work experience
- Microsoft Excel: Advanced functions, pivot tables, data modeling
- SQL: Basic querying for data extraction and analysis
- Data visualization tools: Tableau, Power BI, or similar
- Analytical thinking
- Communication
- Requirements gathering
- Problem-solving
- Project management software: JIRA, or Trello, or Microsoft Project
- Process modeling tools: Visio, or Lucidchart, or Draw.io
- Basic Knowledge of Python