We are seeking a proactive and results-driven Business Analyst to join our team at Everbridge. In this role, you will be responsible for analyzing business processes, gathering requirements, and collaborating with cross-functional teams to identify opportunities for optimization and technology solutions. You will play a key role in streamlining operations, ensuring the alignment of technology with business needs, and supporting the delivery of solutions that improve efficiency and drive business success.
What you'll do:
Business Process Analysis: Work with business stakeholders to analyze and document current processes, identify inefficiencies, and recommend solutions for optimization.
Requirements Gathering: Lead the gathering and documentation of business requirements from stakeholders, ensuring clear and accurate specifications for projects.
Solution Documentation: Collaborate with business systems and IT teams to document system solutions and process improvements. Translate business needs into technical specifications.
Project Support & Management: Assist with project planning and execution, track project milestones, and support project managers in delivering on time and within scope.
Data Analysis & Reporting: Analyze data trends and provide insights to inform business decisions. Support the creation of dashboards and reports that measure business performance and system effectiveness.
System Testing & Quality Assurance: Support UAT (User Acceptance Testing) to ensure that system solutions meet business requirements and are free from errors.
Process Improvement: Drive continuous improvement initiatives, collecting feedback from stakeholders and identifying areas for further optimization in systems and business processes.
Stakeholder Communication: Communicate project updates, issues, and solutions to both technical and non-technical stakeholders effectively.
Cross-Functional Collaboration: Work closely with IT, operations, and business teams to implement technology solutions that support business objectives and improve organizational efficiency.
What you'll bring:
Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent work experience.
Proven experience (2-5 years) as a Business Analyst, with a strong focus on business process analysis and requirements gathering.
Strong analytical skills, with the ability to identify inefficiencies and propose actionable solutions.
Experience with business analysis methodologies and techniques.
Familiarity with business analysis tools (e.g., Microsoft Visio, Lucidchart, Jira, Confluence) is a plus.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
Detail-oriented with a commitment to accuracy and quality in deliverables.
Preferred Qualifications:
Experience with project management methodologies (e.g., Agile, Scrum).
Exposure to CRM or ERP systems (e.g., Salesforce, SAP, Oracle).
Knowledge of data analysis tools (e.g., Power BI, Tableau, Excel).
Certification in business analysis (e.g., CBAP, CCBA) is a plus.
Experience with system integrations and understanding of data flows across platforms.
