Business Analyst

Established in 1986, Sutherland is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30+ years.

Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com

**Position Summary:**

As an RPA Business Analyst, you will be responsible for identifying, analyzing, and documenting business processes that are suitable for automation using Robotic Process Automation (RPA) technologies. You will collaborate with stakeholders to ensure that RPA solutions meet business requirements and contribute to operational efficiency.

**Key Responsibilities:**

**Process Analysis:** Work with business units to understand their processes and identify opportunities for automation.

**Requirements Gathering:** Gather and document detailed business requirements for RPA projects, including process maps, use cases, and functional specifications.

**Feasibility Assessment:** Assess the feasibility and impact of automating various processes and prioritize them based on business value.

**Solution Design:** Collaborate with RPA developers to design automation solutions that meet business needs and align with technical capabilities.

**Stakeholder Management:** Act as a liaison between business stakeholders and the RPA development team, ensuring clear communication and understanding of project requirements.

**Testing and Validation:** Assist in the development and execution of test plans to ensure that RPA solutions meet business requirements and perform as expected.

**Change Management:** Support the implementation of RPA solutions by developing training materials, conducting training sessions, and facilitating change management activities.

**Performance Monitoring:** Monitor the performance of deployed RPA bots and provide feedback for continuous improvement.

**Documentation:** Maintain comprehensive documentation for all RPA projects, including requirements, design documents, test plans, and user manuals.

**Qualifications:**

**Education:** Bachelor’s degree in Business Administration, Information Technology, or a related field.

**Experience:**

• Proven experience as a Business Analyst, preferably with experience in RPA projects.
• Experience with RPA tools such as UiPath, Blue Prism, Automation Anywhere, etc., is preferred.

**Technical Skills:**

• Strong understanding of RPA concepts and best practices.
• Familiarity with process mapping tools and techniques.
• Basic knowledge of programming languages and database systems is a plus.

**Soft Skills:**

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on quality and accuracy.

**Preferred Qualifications:**

• RPA certification (e.g., UiPath Business Analyst Certification, Blue Prism Analyst Certification).
• Experience with Agile methodologies and working in Agile teams.
• Knowledge of business process improvement methodologies such as Lean or Six Sigma

All your information will be kept confidential according to EEO guidelines.