Business Analyst

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.

Job Title:  Business Analyst

Reports To: IT Project Manager/IT System Owner

Position Location: Bangalore

Position Summary:

The ERP Business Analyst will work the business and IT teams to understand end-to-end process workflows, the associated relevant software applications, drive and contribute to process reengineering initiatives, elicit and document requirements and specifications, act as the facilitator between the Subject Matter Experts and the IT teams to ensure the adequate processes and functionalities are developed, tested and implemented in the scope of the implementation of an existing ERP applications.

Essential Duties and Responsibilities:

• Develops close working relationships with cross-disciplinary teams to understand and document end-to-end process workflows and the supporting software applications;
• Elicits requirements and act as the facilitator between Subject Matter Experts and IT teams translating complex functional requirements into functional/technical/non-functional specifications;
• Identifies opportunities for enhancements and contribute process reengineering initiatives;
• Drives the requirement management lifecycle, including the creation, grooming, development, and testing activities, overseeing the delivery of the product as per the requirements;
• Analyzes and decomposes complex requirements into artefacts that clearly articulates the functional and non-functional specification.
• Prepares standard operating procedures, user manuals, & functional documentation, and keeps them up-to-date;
• Performs training to the users about processes and the systems involved in supporting such processes;
• As the process expert, provides support and critical insights to processes and functionality implemented in the systems used across the organization;
• Ensures regular attendance and punctuality;
• Builds understanding of GAMP5 principles and applies GMP/GLP in all areas of responsibility, where appropriate;
• Conducts all activities in a safe and efficient manner;
• Performs other duties as assigned;
• Provides cross-functional support to other departments as required;
• Adjusts work hours as needed to meet client deadlines;
• Contributes to user acceptance testing ceremonies and provides formal sign-offs for the UAT tests.

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill or ability required. 

Education/Experience (BMQ):

• Engineer degree, Bachelor of Business Administration, Computer Science or Management Information Systems, Life Sciences, or any other equivalent degree or experience;
• Minimum 5 years of experience with business process design and improvement, in the scope of an ERP implementation;
• Familiarity with software development process, including requirement gathering, analysis/design, development tools/technologies, release/version control, contemporary testing methodologies and deployment management.

Additional preferences:

• IIBA Business Analyst certification or similar;

• Experience working in an Agile/SCRUM environment.

Ability and/or Skills (BMQ):

• Above average oral and written communication skills.
• Capacity to conceptualize creative solutions, as well as documenting them and presenting/selling them to all levels of the organization, including senior management;
• Ability to solve practical problems and troubleshooting skills;
• Details oriented, analytical and investigation skills;
• Ability to multitask with organization and manage time effectively.
• Strong customer focus and ability to manage (internal or external) Client expectations;
• Ability to work in a complex international environment;
• Demonstrates a positive attitude, capacity for team environment, and exhibits a genuine interest in drug discovery in support of advancing human health.

Other Factors:

• Successful completion of the company’s safety program is required.
• Travels to other Eurofins facilities is required. Percentage of working time of approximately 25-50%.

Disclaimer:

This position description is written as a guideline to inform employees of what is generally expected of them at each job level.  The description is not intended to be all encompassing or limiting in any manner; rather, it is hoped it will add understanding and better reflect the work performed at all levels of employment.  Duties and responsibilities other than those listed may be included as needed within the work group or the company as a whole.

PERFORMANCE APPRAISAL CRITERIA:

Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining.

Eurofins IT Solutions India Pvt Ltd., Careers Page:

http://www.eurofins.in/careers/it-careers.aspx

Eurofins IT Solutions India Pvt Ltd., office location:

http://www.eurofins.com/en/about-us/laboratory-contacts/india/eurofins-it-solutions-india.aspx

Eurofins India office/service locations:

http://www.eurofins.com/en/about-us/laboratory-contacts/india.aspx