Branch Operations Manager, AS

Job Title- Branch Operations Manager - AS

Location- Bangalore, India

Role Description

The role will involve:

• To perform day to day activities related with operations.
• Responsible for the processing of requests and documents received by the bank under a Letter of Credit or Documentary Collection or Guarantee/Standby Letter of Credit.
• Controlling all documentation related to export and import bills
• Capturing data from related documents and inputting it into the trade finance processing platform Mitigating operation and regulatory risks
• Pro-active follow up and manage expectation with different stakeholders including client to take care of pending issues.
• Manage and escalate issues on a precise, timely manner, identify root cause, and come up resolution.
• Keep track of various MI to ensure data is being circulated to client/senior management when required.
• Ensure exception approvals are taken in case of any deviation to the existing process.
• Ensure no aging items in terms of various internal reconciliations.
• Work on data clean up initiatives, remediation and perform any required outreach to counterparties.
• Ensure that there are no Significant / Critical Audit Points as a result of Regulatory or Internal Audits.
• Work in a high-pressure and time-sensitive environment.
• Prioritize tasks and ensure adherence to timelines for completion of activities.
• Ensure structured upward & downward communication.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Branch operations for Trade Products like Export, Import, BG & LC
• Ensuring swift BAU completion on day to day basis.
• Catering to routine product and service problems. understanding the requirement / suggesting documents requirement / resolving conflict in terms of existing documents submitted by client.
• Whenever required Interact with clients to understand their concerns/needs & improving and streamlining the current processes.
• Addressing client complaints & suggest remedial action to improve efficiency.
• Address all query related to client Trade Finance transactions for e..g Providing transaction advice , transaction processing status , FEMA/EDPMS related guidance , co coordinating with Internal stake holder to process client pending transaction .

Your skills and experience

Communication and Reasoning skills

• Strong communication skills both written and oral via various media i.e. e-mail, phone, face to face and conference calls
• Good communication skills to communicate at all levels – Biz, Client, Regional & stakeholder management across Operations Units and DBOI.
• Customer oriented while control will not be compromised.

Technical skills

• Hands on experience in using Internet and other online platforms.
• MS Office expertise.
• Expertise on DB internal systems and resources.
• Attention to details and quality.

Logical reasoning and problem solving

• Ability to manage internal & external stakeholders.
• Proven ability to manage multi tasks.
• Proactive & result oriented approach.
• Ability to articulate issues, identify root cause & ensure effective control mechanism.
• Willingness to work under pressure.
• Willing to take ownership and work independently with minimal supervision.
• Good in interpreting regulatory guidelines and assessing risk scores and entity types.
• Good understanding of end to end KYC process.
• Strong knowledge on FEMA guidelines for Trade Products
• Understand the key risk and control issues in day to day operations.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.