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Job Description:
The Global Air Freight Supervisor supports and coordinates air freight trade services, products, and operations. He/She is responsible for working with carriers, Air Freight systems, and driving operational process improvement. This position supervises specialists within the department.
Branch Incharge – Hyderabad
Internal - Branch Incharge
External - Branch Manager
Brief Job Profile:
The Branch Manager directs the operations of UPS SCS (India) Pvt Ltd for the Hyderabad Region of India. He/She will be responsible for developing the operations function, managing budgets and financials, managing customer service and account management, supporting business development, and ensuring quality compliance (i.e., legal, regulatory, and policy). The level is dependent on the scope of products offered in the branch, revenue, and number of employees. This position manages supervisors within the department.
Manages SCS Revenue Growth
Interacts with UPS sales groups to participate in sales calls for securing new accounts and growing existing accounts.
Identifies current and long-term business development opportunities in customer organizations to align SCS products and services with customer needs.
Oversees the request for quotation process to produce one-day quote turnarounds.
Reviews service levels and operational productivity to ensure customer requirements are met and to increase customer retention.
Manages SCS Customer Relations
Defines and executes initiatives for customer satisfaction and retention (e.g., service evaluation surveys, etc.) to create customer loyalty and opportunities for additional business.
Interacts with customers (e.g., customer site visits, phone calls, etc.) to show appreciation for the business, identify and resolve performance and service issues, and prevent churn.
Conducts customer meetings and facilities tours and participates in quarterly business review meetings to establish and foster customer relationships.
Manages SCS Operations
Reviews daily shipment volumes and delivery commitments with Operations to ensure deliveries meet acceptable performance parameters and notify customers of late shipments.
Reviews dangerous goods and hazardous materials handling and responds to governmental regulatory (e.g., Federal Aviation Administration, Transportation Safety Administration, etc.) issues to ensure compliance and to provide reports for senior management.
Interacts with SCS Sales on new customer accounts and consults with Operations on data integrity and shipment anomalies to evaluate shipment manifests and to ensure data accuracy and regulatory compliance.
Performs evaluations of the previous day's service performance metrics to identify service issues and opportunities for process improvement, ensure compliance, and provide reports to senior management.
Manages SCS Facility Safety Compliance and Training
Participates in and supports comprehensive health and safety program committee meetings to review short and long-term plans and to address and resolve facility safety issues.
Reviews training records and performs safety audits to ensure UPS policies and procedures and regulatory compliance requirements are met.
Manages and Develops Others
Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.
Holds others accountable to established performance levels to achieve individual and group goals.
Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.