BMC TSOM/Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:

• Actively collaborate with partners from Monitoring Infrastructure and Event Management Technology / Domain / Project and deliver goals as per agreed schedules & specifications.
• Understand & Analyze business requirements & scope, identify gaps, translate requirements into technical specifications.
• Deliver the solutions / deliverables per the agreed requirements with regards to project timelines
• Collaborating closely with software and operations teams to improve end-to-end monitoring and alerting production services.
• Deliver lasting, preventative improvements that cross the development/operation team divides.
• Coordinate our response to service impacting incidents
• Routinely modifying configurations or systems in a way that produces lasting improvements from a one-time effort.
• Applying their expertise and experience to assist with architecting the next generation of services
• Assisting with support escalation in high impacting incidents, coordinating SMEs and vendors as required
• Representing ITID “outwards” to manage quality of service delivered.