Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
BizOps EngineerJob Description Summary
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Mastercard is driving Nationalism initiatives to keep complied with RBI Data localization Regulation. This position is to provide critical Mainframe support.
Skills:
Strong knowledge on COBOL, JCL, DB2, FileAid, AbendAid, Platinum tools, Sort utilities, DB2 tools, SQL
Strong problem solving skills in Mainframe applications
Role
• Should have total responsibility for the creation, migration, and ownership of the schedules, JCL and PROC's, Parmlib's, and other batch resources. Both on and off the mainframe. They should have a vested interest in having a smooth - running and error - free environment. They should make sure that all work load SLA's are met for the current processing cycle
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Obsess about an industry best practices , it’s support and the long term vision of building a scalable, secure, resilient and highly available ecosystem in line with Mastercard standards
• Responsible for supporting the platform integrating with various internal systems, new tools and data sources, statistical programming languages, both real time transactional and warehouse data.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Provide inputs for optimizing and implementing the best practices.
• Collaborate across multiple organizations like technical operations, product teams, data scientists, quality engineering to get things done.
• Ensure all mainframe support is in line with industry standards for data management and privacy compliance including the collection, use, storage, access, retention, output, reporting, and quality of data at Mastercard.
• Set development, audit, vulnerability finding and data governance processes while implementing highly matured level of automation to accelerate the build to deploy/ serve cycle
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Support a learning culture continuously advancing AI capabilities
All About You
• Understanding of the best of the breed solutions on Mainframe systems.
• Understanding of the tools, methodologies and languages used to support Mainframe platform and serve them across various business units.
• Prior experience on Data Science/AI framework/platform for high through-put and resiliency.
• Capable of understanding complex processes including Information and Data Governance, Data Management, Information Security, Privacy & Compliance to support
Responsibilities:
high quality Mainframe solutions in a matrix organization, solving hard problems while navigating through ecosystem tools technology being used.
Monitor Processing
Ensure timely execution/delivery/availability
Detect and Resolve Problems
Root Cause Analysis
Permanently fix the problem
Set audits and alerts to detect problem
Plan and executes changes as per instructions
Run problem bridges
Strictly adhere to the processes and guidelines
Updates to knowledge repository
Knowledge Transition from/to others
Research/Analysis Work to answer questions
Identify improvement opportunities
Build Automation
Performance Tuning
Data Fixes
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
