Billing - Team lead

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

• Manage a team of billing specialists in the GBS O2C Tower performing end-to-end billing activities for AECOM entities across the globe.
• Responsible for operational activities and financial accounting of Transactional Finance tower which covers end to end process of Invoicing / Billing.
• Manage the daily operational activities ensuring timeliness and meeting all required SLA.
• Work closely with the team, Billing Manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

Responsibilities & Duties

• Manage daily billing activities involving monitoring of Biller’s tasks and provide assistance.
• Collaborate with Project Managers, Internal & External stakeholders to achieve customer satisfaction.
• Provide guidance in the process and maintain an excellent standard of quality work.
• Ensure there is a suitable segregation of duties within the team, meeting all control requirements.
• Review the accuracy of the process and eliminate potential risk that may affect financial impact.
• Share knowledge, expertise and experience to engage team collaboration to fill knowledge gaps, improve efficiency and encourage leadership.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Lead, manage, and motivate a team, assisting to remove barriers or constraints where necessary.
• Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team’s performance with internal/external stakeholders.
• Conduct performance management activities based on prescribed cadence. These activities may include team meetings, coaching sessions, and midyear/annual performance review, etc.
• Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hypercare monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion (hypercare exit).
• Assist in hiring activities as needed.
• Work on additional task(s) as needed.

• Bachelor’s degree in Accounting/Finance or equivalent relevant courses.
• 8+ years of relevant professional experience in end-to-end billing process/Accounts Receivable/Order-to-Cash.
• 2+ years in a supervisory role with at least 7-10 direct reports.
• Advanced knowledge and understanding of accounting standards and procedures and internal controls.
• Experience in migration and transition of processes and other offshoring activities is an advantage.
• Experience working with ERP (e.g. Oracle and SAP) is an advantage or other similar platforms and tools.
• Highly proficient in SLA/KPI dashboard creation and interpretation using Microsoft Applications (i.e. Excel, Powerpoint, & Word).
• Experience working in a global engineering/construction firm in a shared service/BPO environment is an advantage.

• Interpersonal skills to communicate effectively with a wide range of positions within the organization.
• Have strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
• Take ownership of team development, provide constructive feedback, guidance and assess performance of individuals within the assigned team
• Strengthen relationships by creating and maintaining communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Cultural adaptability to cater clients in different regions.
• Actively look for ways to improve methods of working and share across teams.
• Pro-active in developing trust and professional rapport with employees and team members; able to be a team-player.
• Amendable to work extended working hours on critical days (e.g. fiscal month end/quarter end/year end), India Holidays and Weekends as needed.
• Must be willing to travel internationally as needed.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.