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AVP - Control Tower - CAT

Today 2025/06/11
Other Business Support Services
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Job Description

Some careers have more impact than others.


If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.


HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.


We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Control Tower - CAT


Principal responsibilities


  • Lead a team of ~10 FTE to support the Contact Centre Business, we - Centralized Administration team help the Contact Centre’s Globally manage key responsibilities with the technologies utilized.
  • Technology Enhancements & Optimization (Genesis, Live Engage)
  • Business as Usual Requests & Resolving Defects/Fixing Issues
  • Migration Deployment & Project Management of CC Technology
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