Communications, Reporting & Analysis (CRA) is part of Citi’s COO Controls organization, which supports the Enterprise by creating and implementing methodologies to measure and escalate Operational Risk. The team develops and maintains reports and tools and is responsible for leading projects and automation efforts to lead and deliver transformational efforts across the firm.
The individual in this role will report to the CRA Control Group Manager. The team is responsible for maintaining an audit-ready, transparent, controlled, and accountable reporting environment. The focus is on delivery of simplified, sustainable control processes, focusing on adequate checks and balances for production and maintenance. Management, oversight, and implementation of controls help to enhance CRA’s ability to proactively detect, measure and manage Operational Risk and other functions as needed. This role requires an individual with a strong desire to work in a fast paced, agile, and dynamic environment where priorities and expectations change.
Responsibilities:
The person in this role will aid in the development, management, execution, and oversight of controls for CRA processes. This person will need to tightly engage with Subject Matter Experts, learn challenges, risks, and identify blockers quickly to ensure success. Their main responsibility will be Enterprise data oversight, including reconciliations, as well as monitoring the reporting Dashboards through completion of test scripts and other documentation needed for UAT oversight. Additional responsibilities include:
Bench strength to current Controls Team
Manage timelines and deliverables independently with limited supervision
Governance, oversight, and implementation of controls
Quality control and oversight of reports and reporting activities to ensure audit readiness
Engagement with Subject Matter Experts to ensure processes are efficient and controlled
CORE Control Support, including testing, training, and entitlements
Partnership with functional teams to create a path to success
Evaluate efficiency of existing processes and drive improvements
Ensure Project plans, implementations, and new builds are controlled and audit ready
Provide transparency to senior leadership through regular updates
Data oversight including reconciliations
Qualifications:
10+ years of experience
Strong understanding of process control and risk management
Experience with CORE Dashboards and related metrics
Experience in documenting Procedures and Process Flows
Experience leading multiple unrelated Projects at the same time
Desire to expand knowledge of CRA Operational Risk processes to ensure best in class
Proactive, organized, timely, and perceptive to business needs
Proficient in MS PowerPoint, Excel, Word, experience with SharePoint configuration and maintenance a plus
Education:
Bachelor's/University degree or equivalent experience.
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