At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Are you interested in using technology to automate and transform business processes?
The Tech@Lilly Automation Strategy and Operations team is seeking to add an Automation Platform Engineer role to the team. Working with the Service Delivery Lead, this role will have a systems support and service reliability focus implementing and managing IBM Business Automation Workflow (BAW) and Operational Decision Manager (ODM) application architecture, providing support for critical business applications hosted within both on-prem and containerized BPM instances, and designing solutions that make real impact to how Lilly delivers medicine to patients. Are you innovative and curious about new technology that can make business processes easy and more efficient? Come join our team!
What You’ll Be Doing:
In this position, you will be responsible for providing day-to-day technical and administrative support for automated systems, troubleshooting issues related to automation tools, processes and infrastructure, and ensuring smooth operation of automated workflows, collaborating with development teams to identify and resolve problems. This role often includes tasks like maintaining documentation, managing lifecycle applications through upgrades and patching needs, and monitoring automation performance across various systems.
How You’ll Succeed:
- As an automation platforms engineer, your expertise in specific automation platforms like IBM automation tools such as BAW (Business Automation Workflow), ODM (Operational Decision Management), BWL (Blueworks Live), and custom automation frameworks will allow you to lead operations and lifecycle management projects with global impact
- With an approach that accepts failure, and ability to work in ambiguity, you will provide technical assistance to end users experiencing problems on our IBM platforms, explaining complex technical concepts and identifying root causes of errors within your portfolio, as well as upstream or downstream applications that may be affecting them
- Using your problem-solving skills, you will strive to quickly identify and correct bottlenecks and analyze complex technical issues via incident management, ensuring automation processes and applications adhere to relevant compliance regulations, change control, and system design lifecycle standards at Lilly
- With an attention to detail and proactivity you will seek to maintain existing applications via debugging and continuous updates, ensuring performance metrics are captured for optimization and system reliability
- As a superb communicator with strong interpersonal skills, you will work and collaborate effectively across support, development, and platforms teams globally to document user guides, troubleshooting steps, and best practices
What You Should Bring:
- Incident Management & Operations Support experience in an enterprise IBM Cloudpak for Business Automation environment (BAW, ODM, and BWL)
- Hands-on experience in native UI framework, Process Modeling, System Tasks, Websphere Application Server (WAS) and Toolkit using Business Process Designs standards
- Experience managing applications and infrastructure within IBM BAW/ODM/ACE [GG1] suite, in both on-prem and SAAS implementations of IBM solutions reliant on AWS or Azure infrastructure
- Ability to triage and analyze defects in production environments, handling P1 and P2 critical issues on infrastructure, MQ Series messaging middleware, and external integrations consuming RESTful and SOAP based webservices interacting with external systems
- Demonstrated experience coding within various JS frameworks (Java/Javascript), Process Modules, SCA modules, business rules, and error handling
- Strong experience in root cause analysis (RCA) and implementing long-term solutions relating to but not limited to BPM release management and deployment strategies
- Experience with system and support analysis tools such as Splunk and Postman, allowing you to monitor performance and uptime while optimizing performance and continuously improving the user experience
- Ability to perform root cause analysis (using techniques like 5 Whys, fishbone diagrams, or fault tree analysis) within an ITIL framework to identify and address the underlying causes of quality issues as well as regular service reviews to gauge customer satisfaction and identify areas for process and support improvements
Basic Qualifications:
- Bachelor’s Degree in Computer Science, Information Technology or related technical field
- 5+ years experience in technical role focusing on supporting Automation portfolio applications including:
- Experience in our basic platform needs: IBM BAW, ODM, BWL, ACE [GG2] and using strong code/snapshot management best practices (previous industry terms BPM/BPMN or similar IBM Automation Platform experience will also qualify)
- Hands-on API experience and knowledge of Restful API design patterns as well as basic test automation tools and frameworks
- Experience with cloud (Azure, AWS, GCP), CI/CD pipeline, and Java/Javascript
- Experience with containerization technologies including Kubernetes and OpenShift Container Platform
- Expertise in Process Modeling using IBM BAW and ODM products
- Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable.
About the Organization:
Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.
The Global Information and Services (GIS) tech team leads and owns the DIGITAL CORE, tech platforms for business scale, speed and innovation. This team champions unparalleled EMPLOYEE EXPERIENCES and DIGITALLY EMPOWERED TEAMS to inspire new ways of working and increased productivity. As leaders in technology, this team catalyzes and connects TECH INNOVATION AND AGILITY across the enterprise, leading the overall company technology strategy.
Travel percentage for this position:
0-10%
[GG1]same comment as above, IBM BPM is the older product (prior to BAW) - so if you are going to call it out or DBPA, you will have to distinguish between the IBM product and generic BPM/BPMN experience
[GG2]removed DBPA
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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