Automation RPA Support EngineerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
Job Family Definition:
Analyzes, designs, programs, debugs, and modifies software enhancements and/or new products used in local, networked, or Internet- related computer programs, primarily for end users. Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications. Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications.
Management Level Definition:
Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
What you’ll do:
Job Summary:
We are seeking an experienced AUTOMATION Support Specialist with a strong background in AUTOMATION with proficiency in Java, WorkFusion, and ITIL practices. The ideal candidate will be responsible for maintaining and supporting AUTOMATION infrastructure, troubleshooting issues, and ensuring smooth deployment processes using CI/CD methodologies. You will collaborate with development teams and business users to enhance AUTOMATION solutions and provide technical support to users.
Key Responsibilities:
1. AUTOMATION Infrastructure Support:
- Monitor and maintain the AUTOMATION environment to ensure optimal performance and availability.
- Troubleshoot and resolve RPA-related issues, including bot failures, performance bottlenecks, and connectivity problems.
- Conduct regular system health checks and performance tuning to ensure efficient operation.
2. Development and Enhancement:
- Assist in the development of AUTOMATION workflows and enhancements to existing projects using WorkFusion, POWER PLATFORM and other tools as required.
- Collaborate with stakeholders to gather requirements for enhancements and implement changes as necessary.
- Conduct code reviews and provide feedback to ensure quality and efficiency in AUTOMATION development.
3. AUTOMATION Management:
- Implement CI/CD practices for AUTOMATION deployments, including version control using GIT.
- Automate deployment processes and manage environment configurations.
- Apply and adhere to best practices and organisation SLA for incident management, change management, and problem management.
- Ensure that AUTOMATION solutions are compliant with organizational policies and IT governance frameworks.
5. Documentation and Reporting:
- Maintain comprehensive documentation of AUTOMATION processes, workflows, and operational procedures.
- Generate reports on AUTOMATION performance metrics and provide insights for continuous improvement.
6. User Support and Training:
- Provide technical support and training to end-users on AUTOMATION tools and processes.
- Collaborate with stakeholders to gather requirements and deliver effective AUTOMATION solutions.
7. Collaboration:
- Work closely with development, IT support, and project management teams to ensure successful AUTOMATION implementation and maintenance.
- Participate in regular meetings to discuss project status, challenges, and opportunities for enhancement.
Additional Responsibilities:
1. Backup and Recovery:
- Implement and manage backup and recovery procedures to protect AUTOMATION assets.
2. Security Management:
- Ensure AUTOMATION applications and infrastructure are secure and comply with organizational security policies.
3. Performance Monitoring:
- Utilize monitoring tools to track AUTOMATION performance and user interactions, optimizing as necessary.
4. Application Management:
- Stay updated with the latest upgrades, software updates and patches for the AUTOMATION tools and the related systems.
What you need to bring:
Required Qualifications:
- Minimum of 3 years of experience in AUTOMATION support and development.
- Proficiency in WorkFusion, MS Power Platform and experience with Java programming.
- Strong understanding of CI/CD processes and experience with GIT for version control.
Desired Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with Agile methodologies is a plus.
- Experience with other AUTOMATION tools (e.g., UiPath, AUTOMATION Anywhere) is a plus.
- Familiarity with ITIL framework and practices, preferably with ITIL certification.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.