Associate, WFM Reporting

Job Title:

Job Description

 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

• Setting up Reporting & MIS for New accounts. 
•  Managing a team of Reporting Associates. 
•  Automation of Existing Reports and Dashboards. 
•  Managing Monthly Incentives and Payroll/Client invoicing. 
•  Preparing and publishing periodic reviews for management
•  Governing Daily, Weekly and  Monthly Client/Internal reports. 
•  Creating Interactive Dashboards in Excel / Power Bi. 
•  ID management as per Business requirement. 

Key Skills and knowledge :

•  Good written and oral communication skills. 
•  Excellent mathematical and analytical skills. 
•  Good knowledge of Excel , Advanced Excel, Google sheets and other MS Office products. 
•  Knowledge of VBA / Macros will be an advantage 
•  Knowledge of Power Bi or Google Studio  
•  Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. 
•  Self-starter, sense of urgency, and works well under pressure. 
•  Strong attention to detail. 
•  Highly professional and able to develop strong business partnerships
• Strong knowledge of WFM principles and best practices
• Experience in developing and implementing WFM solutions
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and WFM software

Educational Qualifications:

• Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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