AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.
We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Associate Technical Delivery Manager Role is engaged with the client account level and is a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS.
Key job responsibilities
The ideal candidate will be a dynamic professional capable of serving as AWS's ambassador within customer environments, skillfully leading discussions with senior leadership on critical aspects including incident management, risk assessment, and cloud best practices. Your role requires strategic thinking to help customers leverage AWS cloud solutions for maximum efficiency and innovation.
Key responsibilities include:
Building trusted advisory relationships with clients
Providing strategic guidance on AWS services utilization
Engaging with Senior executives to align cloud solutions with business objectives
Managing technical discussions with stakeholders at all levels
Acting as the customer's advocate within AWS
Ensuring customer requirements are effectively communicated and met
Leading critical incident response and communication
Developing governance frameworks for cloud technology implementation
Understanding and aligning with customer's business strategies, architectures, and cloud adoption roadmaps
Monitoring KPIs and measuring benefits realization
Participating in customer meetings and maintaining regular engagement
Providing after-hours support for urgent issues as needed
Support Senior Delivery Managers on large Strategic customer engagements
Support Customer engagements at Customer business timezone.
The role demands excellent communication skills, technical expertise, strategic vision, and the ability to build and maintain strong client relationships while driving successful cloud adoption and optimization.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
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Work/Life Balance
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About the team
AWS welcomes candidates with diverse backgrounds and experiences, regardless of whether they meet all listed qualifications.
As the world's leading cloud platform, AWS continues to innovate and serve customers from startups to global enterprises. Our inclusive culture thrives through employee-led affinity groups, diversity conferences, and continuous learning opportunities.
We prioritize professional growth through mentorship and knowledge-sharing, while maintaining a strong commitment to work-life harmony. Our flexible working culture ensures employees can succeed both professionally and personally, as we strive to be Earth's Best Employer.
- 3+ years of technical engineering experience
- Bachelor's degree
- 3+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role
- Experience in large-scale Cloud based IT transformation projects
- 3+ years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider.
- AWS Certification
- Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.
- Excellent written and oral English communication skills to successfully engage with customers and colleagues. Technical Program or Project
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.