Associate Talent Acquisition Partner, Customer Experience Group (Based in Gurgaon)

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:

In this role, you will contribute to Agoda’s success by developing and implementing different recruiting strategies to identify high-quality and diverse candidates. You will be focusing on achieving set hiring targets for volume positions (e.g. Customer Experience Specialists) and act as a recruitment subject matter expert and talent advisor or partner to the Stakeholders.

In this role, you’ll get to: 

 

• Support the business by providing quality driven, cost effective and timely end-to-end recruitment solutions to the designated business units, drawing insights from analytics to make the hiring process smarter and more efficient. 
• Deliver a full range of recruitment services providing a positive and professional experience to both candidates and hiring managers. 
• Review CVs, conduct pre-screening interviews and face to face interviews as required. 
• Partner with hiring managers in the selection process, where appropriate, attending interviews to support hiring managers. 
• Conducting interview debriefs at all stages with both hiring managers and candidates to uncover any potential issues, handle objections and pre-close both parties. 
• Drive proactive sourcing plans to attract external talent using direct channels in line with business needs; position specific sourcing strategies, initiatives and programs including networking/relationship building, internet job boards, social network search, database mining, professional outreach and advanced direct searching techniques.
• Improve our employer brand in partnership with the HR team.

 

What you’ll Need to Succeed:

 

• 3+ years of experience in recruitment (agency or in-house)  
• Experience recruiting for high volume role in the OTA (online travel), e-commerce, or tech industries is preferred.
• Experience recruiting for customer service positions is preferred 
• Fluency in English. 
• Demonstrable track record of handling multiple vacancies across a variety of locations and disciplines 
• Ability to build strong relationships at all levels of the business 
• Strong organizational skills; time management; attention to detail and ability to prioritize and manage competing demands. 
• Confident communicator with ability to cope within a fast-paced and changing environment. 
• Results orientated – demonstrate initiative, a strong commitment to achieving meaningful results. 
• Willing and able to adjust to multiple demands, shifting priorities, and demonstrate flexibility 

It’s great if you have:

• Greenhouse expertise
• LinkedIn Recruiter expertise

*No relocation support provided for this position

 

#2 #3 #HR #India 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.