Job Description
Main Accountabilities
Ensure optimal logistics service to Principals & Customers:
- Master ERP functionality linked to order handling to provide best quality of service to principals/customers to improve operational efficiency.
- Monitor and manage open orders and ensure daily update of backorder line.
- Liaise with the planner to tackle any blocking point/bottleneck (data issue, shortages, transport) which would prevent/delay orders.
- Inform internal relevant stakeholder of any deviations (price issues, delivery dates ...).
- Interact with Sales and customer services and send order acknowledgements and confirmations to Customers (for direct delivery from supplier to customer).
- Interact with Principals, Forwarders and Warehouses to allow efficient order follow-up.
- Provide instructions to Logistics Providers and make sure of third-parties execution.
- Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Make sure of auto-charges relevance such as duties.
- Generate closing of the orders so that PO status is 'received' and SO status is 'delivered' when appropriate.
- Ensure proper and on-time suppliers invoice matching.
- Coordinate with planner to ensure stock counts and the ERP are aligned.
- Proactively propose solutions to address operational issue and to improve our operational efficiency.
- Manage warehouses and hauliers to ensure conformance of import, export, transport, warehousing, storage, repacking and blending operations against applicable regulations, specifications and procedures. Perform regular reviews to guarantee compliance.
Ensure conformity & contribute to sustainability.
- Ensure compliance with all SHEQ requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management
- Review amendments and tackle non-conformances daily, together with the relevant stakeholders. Record non-conformances in CRM. Open credit notes/reinvoicing and ensure their proper follow-up. Provide feedback to all internal parties to allow closing of non-conformances in CRM. Spot deviations to enable continuous improvement.
- Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of sustainability KPIs
Contribute to continuous process optimization and excellent teamwork.
- Ensure information flow to other team-members. Provide regular feedback to Key Users to enable operational excellence, efficiency and effectiveness.
- Develop expertise in all processes and work instructions and support development of best practice.
- Collaborate to ensure continuous improvement of logistics to achieve efficient cost - quality – lead time balance.
Key stakeholders of the Role
- Internal: MD, COO, Operations team, Commercial team, Finance team, SHEQ, HR
- External: Principals, Key Customers, Logistics providers
Skills & Education- Understanding of customer and market dynamics and requirements
- High service level standards and strong interpersonal skill to liaise with stakeholders at all levels, both internally and externally
- Ability to influence and achieve results through others
- Passionate about achieving goals/targets
- Team player but with the ability to work independently
- Ability to adapt to new & changing requirements and a flexible approach to working
- Excellent communication and organisation skills
- Good knowledge of English and proficient in various IT tools
