Associate Staff Consultant, Business Analysis (Salesforce)

👋🏼We're Nagarro

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENTS:

• Strong experience as a Business Analyst with expertise in CRM Salesforce.
• Translate business requirements into technical specifications and Salesforce configurations, customizations, and workflows.
• Design and implement Salesforce solutions, including configuration, custom objects, workflows, process builders, and validation rules.
• Experience in developing business cases, analysing business processes, and understanding why change is required in the business.
• Experience in Investigating business problems and opportunities using root cause analysis -Building relationships with all key stakeholders.
• Understand and negotiate needs and expectations of multiple stakeholders -Stay current with customer needs and strategies.
• Must have Experienced with Agile Methodology, RFPs, Wireframing, Prototyping
• Processes modelling
• Identifying and then prioritizing technical and functional requirements
• Oral and written communication skills
• Interpersonal and consultative skills
• Analytical thinking and problem solving
• Being detail-oriented and capable of delivering a high level of accuracy
• Stakeholder analysis
• Costs benefit and Viability analysis
• Experience in developing and conducting peer reviews (user stories’ grooming sessions) of the business requirements to ensure that requirement specifications are correctly interpreted.
• Experience in translating conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team in the form of User stories
• Works with stakeholders and project team to prioritize collected requirements
• Experience in conducting interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

RESPONSIBILITIES:

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Work closely with business and convert their business vision to product backlog for dev team
• Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business
• Take ownership of product end to end - provide feedback to client on improvisation
• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations
• Elicit and clearly document business and systems requirements
• Provide project level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Identify ways to increase adoption and customer satisfaction
• Lead and assist in the planning and implementation of the projects on Web and Mobile Platform.
• Support system conversions, upgrades, enhancements
• Provides guidance and/or instruction to team members
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings. 

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.