Associate Site Reliability Engineer

Associate Site Reliability Engineer:

Thomson Reuters provides knowledge to act: we deliver information quickly and efficiently so professionals can make decisions that matter. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the legal, tax and accounting, powered by the world’s most trusted news organization. We aim to provide every one of our employees with a positive working environment, continued professional development and a commitment to work-life balance and equal opportunities. We are also part of a vast network of global career opportunities and actively encourage development of staff in the business.

This position will allow you the opportunity to expand your technical skills while networking with professionals in Data Center operations, technology development and project management teams.

About the Role:

• Keen to learn complex architectures and come up to speed quickly.
• A self-learner, self-driven and able to operate with minimal supervision.
• Able to demonstrate ownership on accountabilities.
• Able to successfully communicate with business partners, management, and technical team members.
• Proactive in raising problems and identifying solutions.
• Strong sense of customer service.
• Able to work in a highly collaborative team setting.
• Approaching work with a DevOps and continuous improvement mindset
• Represent operations in a technical fashion to leadership and development teams.

• Contribute and develop documentations on Application services, infrastructure details, Recovery Procedures, Root cause analysis and post incident review.
• Perform change management functions involving software deployment and server maintenance requests.  Documenting the change procedures/instructions and present in change advisory board meetings for necessary approvals.
• Respond and mitigate incidents as they occur within the environment.
• Security best practices for cloud
• Demonstrate high-proficiency in automation, system monitoring, and cloud-native applications.
• Preference to work in an Agile environment, committed to continuously improve that environment.
• Familiar with software development and QA practices (e.g. Agile)
• Perform periodic on-call duty on a rotational basis.

About You:

• College degree
• Minimum of 3 years of experience in an enterprise level operation support role OR DevOps role.
• Expertise in Linux system administration, Java based applications, databases (relational and NoSQL), Web Servers (Apache, IIS), networking and storage technologies.
• Experience with Load balancers and AWS services such as AWS Docker and Kubernetes, CloudFormation, CloudWatch, CodeDeploy, DynamoDB, Lambda, SQS, ECR, Fargate, Elastic Search, AWS Cognito, CloudFront, networking concepts etc.,
• Continuous delivery and Infrastructure automation tools such as AWS CodePipeline, AWS CodeCommit, Git, CloudFormation, Jenkins, Ansible, terraform, AzureDevOps etc.,
• Ability to manage/support the centralised logging (ELK), performance metrics, event monitoring for infrastructure and cloud services via (Datadog)
• Ability to code in one of the programming languages/Scripting (Bash, Java, C#, Python, JavaScript, etc.)
• Working knowledge of ITIL Change and Incident management processes.
• Working experience with tools such as PagerDuty, ServiceNow, Datadog.
• Excellent written and verbal communication skills.
• Strong collaboration skills.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

  
  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  
  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  
  

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  
  

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  
  

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.