You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Strategy Transformation and Capabilities team supports the Global Services Group and the company as a whole by owning the strategy development, process design & engineering and product support for all GSG servicing and credit functions. The team devises and implements strategies that deliver on our key goals of the best customer experience, improving operational efficiency, driving revenue, and minimizing operational risk.
We seek a highly motivated, end-to-end Product Manager who thrives in a fast-paced environment. The selected individual will join the GDM product organization and will help craft best in class disputes and fraud experience for our customers, merchants and customer care professionals. This individual will help shapethe product and platform strategy thereby influencing the long term architectural runway.
This individual will be responsible for all aspects of product strategy, from ideation to implementation, as well as overall program management to ensure the effective execution of multiple project priorities that enable best in class servicing in the industry. The individual should have a passion for technology, a clear focus on the customer journey, strong communication skills, and the ability to provide clarity and direction across teams.
How will you make an impact in this role?
- This role is responsible for leading product management for the Dispute and Fraud Experience strategy within the enterprise. The role is for a Manager - Digital Product Development for Global Disputes Management (GDM)
- Support in defining new product features, scope, and functions, driving innovation and iterative value delivery
- Serve as Product Owner, using data, external evaluation, customer analysis to help create world class digital products for our colleagues
- Partner with the product team, engineering & business stakeholders to define user stories, and conduct user testing
- Collaborate with internal teams to shepherd your product from ideation to delivery advocating to create the best outcomes
- Coordinate across teams to launch features
- Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases
- Support the development of product roadmap and prioritize the backlog
- Collaborating with key product, proposition, Business Architecture, technology & operations stakeholders to define product strategies and vision to bring them on the Disputes and Fraud Journey
Minimum Qualifications
- 3 Years of proven experience working within product development, with a track record of delivering results.
- Enthusiasm for exceptional products and services, able to empathize with colleagues, and skilled at articulation of product functionality
- Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product
- Recognize issues quickly and determine how to get a resolution through creative and effective problem solving
- Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment
- Highly organized, taking individual initiative and accountability
- Understanding of the Financial Services card network operations, disputes and fraud lifecycles, card issuing, merchant acquiring or processing will be a plus
- Understanding of the overall payment ecosystem from swipe to settlement is preferred.
- Understanding of tech and product development processes, known as a “businessperson who can talk tech.”
- Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset
- Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization
Preferred Qualifications
- Experience with agile product development methodologies and tools (JIRA, Figma, Rally etc.)
- MBA is a plus
Shift Timing - 2 pm - 10 pm (Flexible day shift)
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
