Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Position Summary Within the Wealth Management Client Segment division, the CSR BCU Centralized Team is a shared resource across Client Segments. The Team is looking for a dynamic individual contributor to support the Morgan Stanley at Work global Know Your Customer (KYC) program for corporate clients. The role is responsible for assisting the US-based KYC team with day-to-day activities related to the program. Responsibilities Include > Monitor ticketing system dashboards for outstanding KYC outreach requests to customers, email reminders to customers using pre-set templates, and update tickets accordingly > Contact account owners when customers are not responding to KYC outreach after a designated time period and/or specified number of reminders are sent and request account owners follow up with customer for action or confirm KYC is no longer required (e.g., lost sales opportunity) > Prepare regular status reports per specific instructions provided by the onshore KYC team > Collect documentation required to validate entities per specific instructions provided by the onshore KYC team > Monitor outstanding KYC overrides for case completion and flag for action to the onshore KYC team per specific instructions > Assist with ad hoc data reconciliation or clean-up as requested