Job Description
Established in 1998 and working in over 60 languages, the Keywords Group is a fast-growing plc., listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi and more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.
The Associate Project Manager provides task-based support and delivery of projects in a timely manner to the client
Production Coordination
- Identify project’s requirement and set-up the workflow.
- Manage “end-to-end" the localization cycle of the assigned project, ensuring on-time delivery and highest quality standards are consistently applied to all production and communication aspects.
- Be a reliable and “solution oriented” point of contact for all teams involved, internal and external.
- Commit to the success of each project assigned and ensure the best possible quality products are delivered to Keywords customers.
Processes
- Work with PM team to document all processes and maintain documents in an up-to-date state.
- Proactively suggest areas of improvement in the workflow to the Senior PM or Senior Production Manager.
Finance
- Ensure the account(s) cost are within budget.
- Regularly review margins of the account(s).
Communication
- Communicate regularly and professionally with clients, liaising with them and the Senior Production Manager to understand their goals and expectations and anticipating/addressing client needs and concerns to prevent issues.
- Support the PM team in daily communication with the clients, ensuring it is professional and efficient, following up on issues as needed.
- Communicate within the team regularly.
Client Management
- Attend client meetings as needed with external support.
- Implement the client strategy as required.
- Keep PM & Senior PM duly informed about the account’s health and any challenges.
- When client complaints arise, share them promptly with the Senior Production Manager and iniciate a CAPA process.
- Liaise with clients to understand their goals and expectations, and anticipate/address client needs and concerns to prevent issues.
Personal Development
- Provide support to team members and work with the Senior Production Manager to assess training needs and prepare a training plan that will help achieve department objectives and goals, while covering all the necessary project needs.
