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This role sits on the Global VR team as part of the Voice Response Capabilities organization and will focus on delivering an outstanding servicing experience with out of box thinking and sharing innovative ideas
This position will play a role in developing, leading next generation capabilities that will enhance customer experience, improve Self-service performance, and would align with the POA roadmap for next generation contact center strategy.
This team has ownership and accountability for the performance and customer happiness of the Global Voice Response systems across all business lines and markets across the Organization
The chosen person will work closely with various business units and Technology Partners to ensure VR performance is in line with the overall Product vision and roadmap.
This role may be subject to additional background verification checks.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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