Associate, Payment Operations - Business and Product Management

As a Senior Product Delivery Associate in Payment Operations, you are trusted with enabling the delivery of products in a stable and scalable way. You will work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will partner with Operations, Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new, e-commerce products, including Embedded Banking and Mobility Payment Solutions. This role provides you with the opportunity to shape the future of e-commerce products in the financial industry. 

In this role you will have an unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise’s strategy.  

Job responsibilities

• Support internal and external project deliverables
• Find diverse ways to communicate to stakeholders and partners
• Fulfill stakeholder driven communication requests by interacting with Intake & Delivery team management
• Create and distribute data and communicate regular status updates to senior management and business stakeholders
• Support the Intake & Delivery team management.
• Collaborate with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Standardize impact assessment and team artefacts, including in-scope operational functions and requirements to support

Required qualifications, capabilities, and skills

• Minimum 5 years of experience or equivalent expertise in product management, project management, public relations, business management, or a relevant domain area
• Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
• Experience and proficiency in Tableau, Alteryx and other data management / visualization tools
• Strong communication and story boarding skills
• Creative skills in data visualization & representation 
• Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
• Partners well with other groups sat outside of the team’s reporting line, excellent interpersonal skills
• Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
• Logical, structured approach to planning, problem solving and decision-making

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.