Associate Partner- Business Analysis

About The role

As a member of the RateGain Enterprise Connectivity Product Management team, the Senior Systems Analyst will take a leading role in requirements analysis and functionality design for new and enhanced products, as well as integrations with customer’s systems (e.g. hotel chains, online travel agencies and global distribution systems)

· Perform requirement analysis and functional design for new and enhanced products and services

· Work closely with customers to perform detailed requirements analysis and functional design (including detailed API message mapping) for product integrations with their applications.

· Provide subject matter expertise (SME) to the engineering team when implementing new products/features and integrations-

· Create and maintain product documentation, such as API specifications, product enhancement specifications, user guides and implementation guides-

· Support the Sales and Customer Success teams by designing solutions using existing or new product capabilities that deliver value for clients and the company-

· Understand the company’s business objectives to ensure product functionality is aligned to meet those objectives

· Provide inputs into product strategies and roadmaps-OK

· Participate in special projects to support client development and retention-OK

· Assist with reporting and monitoring solutions-OK

Required Skills/Specialized Knowledge

· Strong skills and experience in requirements analysis and functional design, especially with large scale B2B applications-OK

· Experience in systems integration using XML and/or JSON based APIs-OK

· Good data analysis and modelling skills-ok

· Excellent written and verbal communication skills and the ability to work with customers and colleagues at all levels

· Experience in creating customer-facing product documentation (e.g. API specifications; product enhancement specifications; implementation guides) as well as documents to be used internally within RateGain.

· Knowledge of the hotel / travel agency sector, especially related to connectivity/distribution, would be an advantage but not essential.

Required Education and Experience

· Minimum 3- 5 years’ experience as a systems analysts or similar role

· Bachelor’s degree. Ideally this would be a BS in information systems, computer science or engineering or related field.

· IT qualifications are desirable, such as Certified Information Technology Professional (CITP), ITIL Foundations Certification, Information Systems Analyst (ISA) etc.