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Job Description

About the Role:
  • Maintain TAT of 8 hours for Priority cases and 24 hours resolution and 90% to be turn around as per SLA
  • Data quality to be maintained at 99% - 
  • Ensuring self audits are done before processing (or) changes on WRP and SFDC
  • Efficient workflow management and prioritization of cases and referrals -
  • Individual productivity targets are met consistently - Overall team's average for Cases/Referrals and Accounts Creations
  • All activities done right at the first time to avoid rework and escalations
  • Stakeholder/Client escalations to ensure not to have more than 1 escalations in a quarter
  • Contribute towards NPS by improving Customer Billing Experience    - 
  • Ensure billing and shipping details matches the data provided by the requestor
  • Ensure correct e-billing contacts are set up. When a contact is removed ensure that there is a confirmation from client
  • Ensure tax classifications are set up correctly & exemptions documents maintained as applicable.

About You:


  • Stabilization and Support Growth
  • Experience - 0 to 1 year
  • Work towards stabilizing the transitioned processes with minimum disruptions resulting from efficient productivity and quality management by being determined, focused and flexible.
  • Ensuring that all the scheduled trainings are attended without fail by managing shifts and leaves appropriately
  • Customer Accounts to be created & modified as per the request.
  • Work closely with Order Management Team to get the order processed by completing Customer Master work on time.

#LI-MM1




What's in it For You?



You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:


  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected


  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.


  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.


  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.


  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.


  • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.










Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 


Accessibility 


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.


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More information about Thomson Reuters can be found on https://thomsonreuters.com.



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