Job Description
Job Description:
Role Summary:
The ideal candidate will be responsible for designing and implementing comprehensive Monitoring and observability solutions that enhance the visibility, reliability, and performance of customers systems and applications. This role requires a deep understanding of monitoring and observability platforms, tools, and technologies, as well as a strategic mindset to drive innovation and continuous improvement and solution architecture, help with technical design, and provide technical governance throughout the solutioning lifecycle.
Job Responsibilities:
- Assessment of various monitoring tools available in the market and select the most suitable ones based on customer needs. These tools include monitoring, self-healing, automation framework.
- Install, configuring, administering, and supporting of Infrastructure monitoring tools.
- Work within a team of IT Service Management Tools, understanding client requirements & building use cases.
- Designing an end-to-end Monitoring, deployment, and ongoing support model and solutioning.
- Ensure the scalability and reliability of solutions to support business growth.
- Manage and maintain Monitoring Tools environments, ensuring high availability and performance.
- Provide insights and recommendations to improve systems reliability and scalability.
- Analyze performance metrics to identify and resolve bottlenecks.
- Create insightful dashboards, KPIs, and alerts to provide visibility into critical IT services.
- Leverage on AI-driven analytics, predictive maintenance, and automated incident resolution.
- Deploy solutions to test environment and elevate the solution to production environments.
- Prepare technical, architectural and solution costing and Benefit analysis documentation.
- Identify risks and provide possible solutions to mitigate them.
Skills:
- Intermediate to proficiency in Windows OS, UNIX/Linux OS, backup technology, and various types of networks.
- Good understanding of Synthetic monitoring, Real User monitoring and diagnostics.
- Hands-on experience in managing & monitoring applications and related configuration any monitoring tool and not limited to Dynatrace, Splunk, Nagios, Zabbix, SolarWinds, Grafana, ELK.
- API Integrations with ITSM tools like ServiceNow, ServiceDesk, BPPM.
- Knowledge of VPC and networking fundamentals/components
- Ability to diagnose & address monitoring issues.
- Experience working in a customer facing environment.
- Driving continuous improvement in development process and tools to enhance overall efficiency and quality.
- Ability to quickly produce prototypes and proof of concepts.
- Experience and willingness to mentor other engineers and help develop their skills and leadership.
- Ability to present to leadership and articulate complex technical scenarios.
- Strong understanding of observability principles, including logging, monitoring, tracing, and alerting.
Tools and Certifications:
- Certification in Dynatrace, Splunk, SolarWinds, Grafana or any monitoring tools.
- ITIL V3/4 Certified
Experience:
- A minimum of 10 years of overall experience,
- At least 5 years of experience in the tools architecture and solution design/engineering.
Knowledge/ experience with Cloud Platforms like AWS, Azure, IBM Cloud or Google Cloud
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