Job Description
About the job: The Red Hat Customer Content Services team is looking for an Associate Technical Writing Manager to join our team in Pune, India. As part of a global team, you will work with peers around the world to drive strategic initiatives to develop customer-centric content that supports Red Hat subscribers. Experience leading diverse and distributed teams in a high tech, fast-paced environment is ideal. A passion for the customer and associate experience is essential. You'll work closely with technical writers, program managers, content strategists, and other subject matter experts to help the team create and maintain product documentation for Red Hat’s customers that is technical, engaging, and easy to use. This is a people leader role and your focus will be on helping the team achieve their best.What will you do?Engage with Documentation Program Managers, Content Strategists, and management and other cross-functional stakeholders to build relationships, appropriately scope and source workloads, and proactively develop your teamBuild and develop a high-performing team of writers equipped with the skills and knowledge to contribute to team and departmental goalsProvide direction, coaching, and mentoring to increase your team's capabilities and effectiveness and to develop their competenciesDevelop understanding of customer needs and company goals in order to organize and coach the team to effectivelyEnsure proper staffing levels accounted for as development demands grow and new product lines are added Coordinate with peers worldwide to ensure broad collaboration and consistency in tasks and to drive strategic change initiativesWhat will you bring?Strong skills in coaching, mentoring, or leading people in a collaborative, global environmentExperience and interest in improving customer or user experiences (internal or external)Excellent written and verbal communication skills and the ability to build and to collaborate with diverse teamsExperience with and passion for driving change and continual improvement preferredDegree or equivalent expertise in IT, technical communications, or related field preferredPractical experience working as a technical writer in an enterprise software organization strongly preferredExperience with or knowledge of Git is a plusAbout Red HatRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Diversity, Equity & Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
