Associate, LOAD, Seller Success Programs (SSP)

Are you eager to make a huge impact on Amazon's ability to drive seller success? Are you an energetic person ready to work with our Business Development team to help ensure we are targeting the best brands who are not already selling with us to help us keep our 3P selection world-class?
The 3P Selling Partner business represents approximately 60% of the total Amazon.com sales and continues to grow. We are looking for an Associate to support Seller Success for the 3P Selling Partner business and to contribute to our mission of making Amazon the most Seller-centric marketplace in the world. The teams primary role will be to collaborate with the LOAD team and provide lead qualification and auditing to help us identify great brands who are not already selling with us, helping contribute to high level SPRS (Selling Partner and Recruitment Services) org goals.
In this role, the individual works on one or more critical programs/tasks to save time for reps. These tasks include (but are not limited to) researching potential leads, verifying critical brand level information, interacting/coordinating with the business development team, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.
Basic Qualifications
· Bachelor’s degree in any discipline
· Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution – on this, we will test the candidate’s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
· Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information
· Familiarity with navigating the internet – research techniques on the internet and finding required information quickly.
Key job responsibilities
Core Responsibilities
Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
· Ability to work overtime as required by business
· Maintain records of day-to-day work by updating trackers to reflect work done
· If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
· Interacting and coordinating with sellers /account managers to accurately reflect the Listings in Amazon catalog for images, product details and other product-related information
· Flexible with working shifts, including night shifts (US hours, if required).
· Willingness to take initiatives & responsibilities including working outside of the "standard" work day
Skills and Competencies
· Strong written and verbal communication skills
· Strong business communication skills – ability to communicate with internal/external stakeholders clearly and concisely
· MS Excel proficiency – ability to mine voluminous data for specific detail according to instructions provided
· Strong analytical skills – Ability to do high school level arithmetic
· Familiarity with navigating the internet – research techniques on the internet and finding required information quickly.
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Knowledge of Excel at an advanced level