Associate - Key Accounts

You will be part of a young & dynamic team that is changing the way restaurants operate. We are a SAAS company focused on continuous growth & expansion with a clear target of building a strong technology that can create a never ending impact. We are looking for competitive, high energy individuals who have the entrepreneurial spirit with a strong desire to succeed.

You will be responsible for handling the most important client accounts in a company. These accounts makeup the highest percentage of company income, and must build and maintain a strong relationship with the client.

• Build relationships with senior stakeholders and manage account planning
• Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
• Advise clients on the most effective ways to use the Posist products
• Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs
• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI.Increase renewal rates and reduce churn
• Identify and build up-selling and cross-selling opportunities within your existing accounts and, taking EBR’s on an annual basis
• Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)
  

• Good verbal and written communication skills
• Good analytics and reporting skills
• Good negotiations and retention skills
• Ability to multitask, work in a fast-paced environment
• Have a high-level attention to detail
• Ability to work independently and to partner with others to promote an environment of teamwork
  

• Get your hands on one of the best restaurant SaaS products
• Work with 18,000+ happy brands in 50 countries 
• Be a part of a small & friendly team of marketers 
• Open and transparent work culture