Job Description
Opportunity Overview
The Associate Intelligence Operations Analyst is responsible for conducting internal triage operations, aligning intelligence services to customer requirements, liaising with the various components of the Intelligence Team internally, and managing customer requests from initiation to delivery. The Associate Intelligence Operations Analyst function is a single point of contact for the intelligence delivery process. The Associate Intelligence Operations Analyst is responsible for enforcing Standard Operating Procedures, making improvements, and communicating procedural changes across ZeroFox.
Role and Responsibilities
- Provide support for unique and client-tailored requests that arise on an ad hoc basis.
- Undertake ownership of processes as required, demonstrating the ability to deliver results within specified deadlines, regardless of challenges autonomously.
- Maintain and update Standard Operating Procedures, Frequently Asked Questions, and other intelligence documentation.
- Conduct after-action analysis, when warranted to identify lessons learned, mistakes, personnel issues, and suggestions for improved processes.
- Continuously seek improvements to processes based on internal and external feedback.
- Liaise with various internal departments and stakeholders to keep lines of communication open.
