Associate Director – Senior Business Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director – Senior Business Manager

Principal responsibilities

The role is responsible for

• Primary contact point and liaison for senior business stakeholders to transfer and migrate business management activities.
• Ensuring seamless transition and operationalising business activities transferred to Bangalore; Identification, Tracking and Reporting of activities KPI’s along with building and onboarding pipeline of future activities
• Delivering first class service and outcomes to our client base,our internal stakeholders; Ideate and innovate to make our processes simpler and more value led.
• Analysing data to identify opportunities for improvement in existing processes; Incident reporting and management along with timely resolution
• Lead the execution of business initiatives and activities in support of team and business priorities.
• In partnership with embedded control officers, managing the risk and control environment via a robust governance, ensuring all risks are understood, reported, and managed within risk appetite.
• Representing the team in regional and global governance forums where appropriate; Experience of senior (MD and D) stakeholder engagement on an international basis
• Well defined onboarding execution strategy and implementation plan for transferring/migrating business management activities; Strong alignment and collaboration between teams that make up the business flow.
• Effective structure and governance to support transferring/migrating business management activities; End to End Process Management outcomes delivered such as capacity creation, end user feedback, optimised workflows; Effective engagement with senior business stakeholders that builds long lasting relationships.
• Change management leadership, leading others through change with energy and enthusiasm; Identifies opportunities to implement scalable solutions that improve revenue, efficiency and/ or client user experience
• Critically and logically evaluates information and facts before making balanced decisions; Actively prioritises BAU and change/transformation to ensure ongoing compliance with business and conduct commitments.