Associate Director - Product Solution & Presales

Role Description
The ability to ideate solutions for client business objectives, develop requirements, and launch them effectively is a key factor to success in this role. The ideal person for this role should have a passion for technology and payments, a strong product solutioning and technical background, be detail-oriented, and have the ability to drive results while working independently within a complex environment. The position also calls for a proven ability to lead and collaborate with cross-functional teams while building strong relationships.

Key Responsibilities

• Lead the PSS (Product Solution Specialist) team of Enterprise Business
• Owner of all pre-sales and solution activities for existing merchants.
• Work with Enterprise Farming business leaders and account managers on new Leads and Opportunities, close end-to-end per sales lifecycle.
• Do requirement gathering, solution design and solution presentation to merchants. Ensure quality delivery of the proposed solution. 
• As Solution Sales lead, prepare GTM strategy with Product and Sales for new and existing products.
• Identify Product cross-sell opportunities in existing accounts, work and execute merchant ring-fencing strategies via deep integrations, custom integrations etc. 
• Formulate Solution Sales strategy factoring industry trends, market, and competition.
• Own the plan for cross-sell, deep integrations, merchant custom requirements, and implementations, Product & feature backlog, Parity, or superiority with competition
• Ensure that the requirements specifications are well-defined and delivered unambiguously for the product and engineering teams to develop and deliver the software.
• Lead a team of Merchant Analytics and integrate it with the PSS function to achieve improved Merchant Experience.

Development

• Functionally translate and map the business domain to a technological solution domain
• Collaborate with Merchant, Sales, Product and Delivery team leaders to arrive at detailed solutions, efforts, and implementation plans.

Collaboration

• Evangelize and communicate the strategy to all stakeholders including customer
• Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage
• Work with Marketing to bring new features to life on various communication touch points.

Experience

• 10+ years of overall technology industry experience in Presales and Solutions, Product Management, Business Analysis, Software Development for a payment solution provider, medium to large-scale organizations or start-ups
• Bachelor’s Degree in Engineering, Computer Science & Engineering, or related experience required
• Should have managed medium to large teams, as solution architect manager
• Technical Experience
• Should have experience working as a Product Manager / Product Solution Architect
• Experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS
• Database: MS SQL, MySQL, MONGODB, Graph Database etc.
• Integrations: SAOP and RESTful API
• Understanding of Payment services, architecture and integrations
• Experience with tools such as JIRA
• High performing Behaviors
• Customer Focused – Does what is right for the customer
• Be a change agent and willing to challenge status quo while helping to drive the necessary changes
• Ability to influence management matrix to achieve outcomes without direct responsibility
• Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity