Associate Director Global HR Process Change & Communication

Are you an experienced change and communication professional? Do you relish the challenge of delivering real meaningful business transformation in a fast-paced environment?  

GSK is a place where outstanding people do amazing things. As a science-led global healthcare company, we exist to help people do more, feel better, live longer.

With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum.

Job Purpose

Improving the employee experience is central to our HR mission, and the newly formed Global Experience Owner group needs a senior change professional to translate the initiatives and strategies coming from this group into relevant messages that all employees can relate to.  This role is central to how employees perceive HR’s offering to them, both from a process and systems standpoint as well as service delivery. 

This role will ensure the business is engaged appropriately to understand the impact of the change, is readied to receive it, and has the support to adopt and embed the change to plan and quality, with minimal business disruption, ideally leaving them delighted with the change.

The role requires close interaction with the impacted business stakeholders, GXOs, Senior HR leaders, and other change professionals across GSK.  

Role Responsibilities:

• Looking at annual HRLT priorities, creates a strategy that links various items to be delivered by GXO group into a clear and connected compelling message, underscoring the value HR is giving to GSK’s people through these changes. 
• This includes development and delivery of robust Change plans, including supporting communication, that are fully aligned with the ongoing priorities and plans of the function they support.
• Collaborating with other programmes (across HR, also other functions if needed) to understand and mitigate the cumulative impact of change on individuals and teams
• Managing a complex stakeholder landscape to ensure understanding, buy in, and a smooth path for delivery. Engagement requirements may also include third party vendors and offshore business services centres.
• Facilitating change and engagement workshops, including working with the People Experience Network and the UX lab to ensure the business itself is validating the solutions being delivered.
• Ensuring an appropriate network of change agents in place to support delivery of the change in their area
• Leveraging tools and capabilities to support leaders, managers, and employees through the change journey, ensuring a high-quality Employee Experience (EE), using Human Centric Design principles and tools
• Executing business readiness and embedding activities to measure whether impacted employees are ready for the change, and able to confirm the change embeds successfully
• Ability to craft executive messages for key programmes to educate internal HR colleagues on upcoming changes
• In times of unexpected system issues, quickly connect with stakeholders to communicate necessary information to impacted people, in short turnaround time
• Take initiative to build capabilities in GXO teams, so they understand change impacts, draft user stories that are easy to relate to, identify and align stakeholders towards the change and run Communities of Practice.
• Design and deliver regular communication content that is needed to keep Service Delivery Teams updated on ongoing enhancements to systems and processes.

Role Requirements:

• Total 16+ years of experience Degree level education preferred MBA
• Business Change Management related experiences in process and tech programmes, focused on narrating the employee experience

• Excellent communication skills and the ability to work flexibly within a matrix team;
• Proven understanding and experience in standard business change and adoption tools
• Able to operate in an environment of high complexity and ambiguity, at a very fast pace
• Experience of delivering multi-national, large scale change, taking an enterprise mindset (able to see big picture)
• Ability to put important operational messages into a business context, drawing on global, business unit, and functional communication messages
• Experience of working in target operating model, process, and/or technology change
• Effective in an environment with tight deadlines, finite resource and uncertainty. Drives performance against timelines and budget constraints

Desirable:

• Human centric design experience
• Organisational Development capability & experience of operating model change
• Prosci Practitioner or other equivalent Change Management certification
• Agile Practitioner

At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

  
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