About MoEngage
MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.
Fortune 500 brands and Enterprises across 35 countries use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!
Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.
And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic
Job Summary:
The Associate Director - Finance is responsible for overseeing the organization's revenue streams, ensuring accurate and timely billing, optimizing collection processes, and managing a team of finance professionals. This role requires a deep understanding of financial principles, strong leadership skills, and the ability to develop strategies to maximize collections and minimize bad debt.
Key Responsibilities:
Revenue Management:
Oversee the billing process to ensure accuracy and timeliness.
Collaborate with the sales and operations teams to align processes for order to cash workflow.
Monitor and report on revenue performance.
2. Collection Management:
Develop and implement strategies for efficient and effective collection of receivables.
Manage the accounts receivable process, including follow-up on overdue accounts.
Negotiate payment terms with clients and resolve disputes.
Minimize bad debt through proactive collection strategies.
3. Team Leadership:
Lead and mentor a team of finance professionals, including billing and collection specialists.
Set performance goals and conduct regular performance evaluations.
Provide training and development opportunities to enhance team skills and performance.
4. Financial Reporting:
Prepare regular reports on revenue and collections for senior management.
Provide insights and recommendations based on financial analysis.
Ensure compliance with financial regulations and standards.
5. Process Improvement:
Identify and implement process improvements to increase efficiency in revenue and collection processes.
Leverage technology and automation to streamline operations.
Collaborate with IT and other departments to enhance financial systems.
6. Stakeholder Management:
Build and maintain relationships with key stakeholders, including clients, vendors, and internal departments.
Address client concerns and inquiries related to billing and payments.
Work closely with legal teams to manage collections on delinquent accounts.
Qualifications:
Bachelor’s degree in Finance, Accounting, Business Administration, or related field (Master’s degree preferred).
10+ years of experience in revenue management, billing, and collections, with at least 3 years in a managerial role.
Strong knowledge of financial principles, accounting practices, and regulatory requirements.
Excellent analytical and problem-solving skills.
Proficiency in financial software and ERP systems.
Exceptional communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Key Competencies:
Leadership and Team Management
Financial Analysis and Reporting
Strategic Thinking and Decision Making
Negotiation and Conflict Resolution
Process Improvement and Innovation
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