Associate -Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company, and empower colleagues to excel at risk management activities.” 

We are seeking a Product Owner to be a part of this important evolution of the next-generation Risk Management and analytics products. In particular, this person will work on the ‘Integrated Risk Management’ suite of products. The Product Owner will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the GRC organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.

As Product Owner, you will define the user experience, direct one or more scrum teams and other delivery stakeholders to develop solutions. You will prioritize your backlog, gather and define user requirements, and interface with business partners in order to help Amex achieve aggressive business goals while providing innovative, best-in-class solution enhancements for our business stakeholders.  You understand agile development processes and lean startup methods. You are someone with a good mix of product and tech skill, a deep appreciation for user-centered design and development, and a fascination for technology innovation. You have an aptitude for risk management techniques and affinity for data and analytics. You are not afraid of pushing boundaries to achieve the best outcomes for Amex.

Key Responsibilities: 

• Develop and drive product roadmap and define timelines for future features and capabilities
• Understand and apply new trends and competitive best practices into product roadmap and requirements
• Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size
• Actively collaborate with risk managers, product managers, platform and partner scrum teams and technical engineers in delivery execution
• Identify use cases, define business processes, and craft end-to-end user flows.
• Breakdown complex business requirements into actionable product features and technology user stories
• Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set
• Conduct competitive assessments and develop product recommendations based on analysis
• Liaise with functions across geographies and Business Units to translate business strategies and goals into product development plans
• Support development of appropriate tracking and reporting to determine product performance 

Minimum Qualifications 

• Master’s/Bachelor’s degree in Computer Science, Computer Engineering, Information Systems Technology or related field
• Good to have – Rally/JIRA/Confluence experience
• Good to have – Agile/Scrum methodology experience
• Excellent time management skills with ability to manage multiple projects
• Good balance of technical knowledge and business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset
• Experience working with software developers and engineers, with a strong ability to translate product requirements succinctly and ensure technology deliverables are built with high quality
• Digital product development experience preferred
• Experience in risk management disciplines
• Respect for user experience, design, and technical systems and architecture – You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are actually important
• Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation
• Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives
• Strong organizational and project management skills with ability to multi-task and manage multiple work-streams
• Ability to analyze issues and business use cases, document analysis, and execute plans to action
• Ability to work under pressure and adapt quickly in an environment with evolving business demands
• Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged
• Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it
• Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders
• Excellent problem solving and analytical skills with comfort with data-driven decision making
• Strong interpersonal and communication skills
• Agile certification is preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.