Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
GRC

The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to “provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company, and empower colleagues to excel at risk management activities.” 

How will you make an impact in this role?

We are seeking a Product Owner to be a part of this important evolution of the next-generation Risk Management and analytics products. Specifically, this person will work on the Smart Monitoring platform – which aims to automate risk monitoring (across all risk types) and testing for Amex across processes, products, business units and risk types leveraging recent advances in data science and technology. The Product Owner will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the GRC organization. Particular focus would be on new product development, risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.

As Product Owner, you will apply your expertise and data to understand business needs to help develop and build KPIs, KRIs and KCIs to monitor risk across functions and processes in Amex.  You will define the user experience, direct one or more scrum teams and other delivery stakeholders to develop solutions. You will prioritize your backlog, gather and define user requirements, and interface with business partners in order to help Amex achieve aggressive business goals while providing innovative, best-in-class solution enhancements for our business stakeholders.  You have an understanding of agile development processes and lean startup methods. You are someone with a good mix of product and tech skill, a deep appreciation for user-centered design and development, and a fascination for technology innovation. You have an aptitude for risk management techniques and affinity for data and analytics. You are not afraid of pushing boundaries to achieve the best outcomes for Amex.

Responsibilities include:

• Develop and drive product roadmap and define timelines for future features and capabilities
• Understand and apply new trends and competitive best practices into product roadmap and requirements
• Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size
• Actively collaborate with risk managers, product managers, platform and partner scrum teams and technical engineers in delivery execution
• Identify use cases, define business processes, and craft end-to-end user flows.
• Breakdown complex business requirements into actionable product features and technology user stories
• Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set
• Conduct competitive assessments and develop product recommendations based on analysis
• Liaise with functions across geographies and Business Units to translate business strategies and goals into product development plans
• Support development of appropriate tracking and reporting to determine product performance

Minimum Qualifications

• Writing outstanding Product Requirements Documents, User Journeys, Wireframing, and Product analysis
• Excellent communication skills to set crystal clear stakeholder expectations on project outcomes & call out cross-functional dependencies, with the ability to work well with geographically dispersed and culturally diverse teams

• A strong bias for logical decision-making with facts & actions. Willingness to dot the i’s and cross the t’s to make the product successful
• Ability to formulate a clear point-of-view on hard and ambiguous problems, drive stakeholder alignment in conversations and execute on the same
• Ability to prioritize, multi-task varied aspects and get the ball rolling to meet set expectations

• Good to have – Rally/JIRA/Confluence experience/Agile/Scrum methodology experience

Behavioral Skills/Capabilities: Enterprise Leadership Behaviors

Set the Agenda:

• Ability to apply thought leadership and come up with ideas
• Take complete perspective into picture while designing solutions
• Use market best practices to design solutions

Bring Others with You:

• Collaborate with multiple stakeholders and other scrum team to deliver on promise
• Learn from peers and leaders
• Coach and help peers

Do It the Right Way:

• Communicate Effectively
• Be candid and clear in communications
• Make Decisions Quickly & Effectively
• Live the company culture and values 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.