Associate DevOps Engineer

We’re AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.

News and information are available at www.atkinsrealis.com or follow us on LinkedIn. 

Our teams take great pride in delivering some of the world’s most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.

When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer’.

We are looking for an experienced and dynamic Service Desk & DevOps Analyst to join our team. The ideal candidate will have a unique blend of technical support expertise and DevOps experience to ensure seamless IT service delivery and operational efficiency. This role involves providing first-level support for IT incidents, managing service requests, and collaborating with the development team to enhance systems, troubleshoot production issues, and implement automation solutions.

Key Responsibilities:

Service Desk Responsibilities:

• Act as the primary point of contact for end-users reporting IT incidents or service requests.
• Provide first-line IT support, ensuring excellent customer service.
• Accurately log, categorize, prioritize, and escalate incidents using ITSM tools.
• Collaborate with other IT teams to resolve complex issues and ensure timely resolution within SLAs.
• Monitor, track, and report on service desk performance metrics and KPIs.
• Identify areas for process improvement and implement best practices for continuous service enhancement.
• Manage escalations effectively and maintain clear communication with stakeholders.
• Ensure adherence to ITIL frameworks for incident, problem, and change management.
• Work within a 24/7 rotational shift pattern, including weekends and holidays.

DevOps Responsibilities:

• Provide support for cloud-based applications and infrastructure, ensuring availability and reliability.
• Manage and resolve production and non-production issues/incidents within agreed SLAs.
• Investigate system logs and performance issues to restore services and provide root cause analysis (RCA).
• Deploy, monitor, and troubleshoot new software versions across environments (Dev, QA, Production).
• Collaborate with the development and QA teams to resolve software defects and optimize deployments.
• Implement automation to reduce manual operational tasks and improve system performance.
• Maintain and improve CI/CD pipelines to enhance deployment efficiency.
• Provide technical documentation, reports, and dashboards to track system performance and incidents.
• Ensure system compliance with security and data protection policies.

Key Skills & Competencies:

Technical Skills:

Mandatory:

• Strong knowledge of ITSM tools (e.g., ServiceNow, Jira Service Desk) for ticket management and reporting.
• Proficiency in cloud platforms, preferably Microsoft Azure, including Azure DevOps.
• Hands-on experience with scripting languages such as PowerShell, Bash, and automation tools.
• Good understanding of IT infrastructure (Windows, Networks, Firewalls, File Shares, DNS, TCP/IP).
• Experience with Microsoft .Net, C#, ASP.Net Core, WebAPI, and modern web development technologies (ReactJS, HTML).
• Database knowledge: SQL Server, PostgreSQL, with exposure to MySQL/MongoDB as a plus.
• Experience in containerization using Docker/Azure Containers.
• Familiarity with source control tools like Git.
• System monitoring and performance tuning expertise.

Desired:

• Experience with Python and Django for automation.
• Exposure to Agile methodologies and DevOps practices.
• Familiarity with ITIL processes and IT security best practices.
• Knowledge of ETL processes and GIS systems is an added advantage.

Qualifications & Experience:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 8–12 years of experience in a combined Service Desk and DevOps role.
• ITIL v3/v4 Foundation certification is preferred.
• Relevant cloud certifications (e.g., Microsoft Azure Fundamentals, Azure DevOps Engineer) would be an added advantage.
• Strong problem-solving, analytical thinking, and communication skills.
• Ability to work in a dynamic and high-pressure environment.
• Key Deliverables:
• Maintain high levels of customer satisfaction through efficient service desk operations.
• Effective incident resolution and reduction of recurring technical issues.
• Drive automation and operational efficiency in DevOps practices.
• Ensure adherence to SLA and OLA targets for incident and service request management.
• Contribute to continuous service improvement initiatives and process optimization.

What We Can Offer You:

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Why work for AtkinsRéalis?

We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees ‘Total Reward’.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com).

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.