Associate Customer Success Manager

Job Title:                                                                      Associate Customer Success Manager

Location:                                                                      Bangalore, India

Experience:                                                                 2+ years

Competitive Salary:                                                   ₹4.5 LPA to ₹6 LPA

Education:                                                                   Bachelor's degree (minimum)

If you are interested in this opportunity, please get in touch with us at [email protected].

Roles and Responsibilities:

• Develop and maintain in-depth knowledge of the company's products.
• Provide ongoing support to customers in managing their online menus during merchant onboarding and post go-live phases.
• Collaborate closely with the Customer Success Manager to identify customer needs, clarify information, and offer solutions or alternatives.
• Work in tandem with the Customer Service team to facilitate issue resolution for assigned portfolios.
• Build sustainable relationships and engage customers by going the extra mile.
• Collaborate with other team members to deliver the best customer experience to merchants.

Ideal Candidate:

• Prior experience in Relationship Management, preferably in a SaaS environment.
• Strong proficiency in English, both verbal and written.
• Passion for delivering customer success, with a strong interest in taking ownership, advocating for clients, and delivering long-term value.
• Excellent interpersonal skills with the ability to collaborate and communicate effectively with various cross-functional teams to provide business and technical solutions.
• Ability to analyse and assimilate information on new products, tools, and technology.
• Proficiency with Microsoft Office, G-Suite, and other related tools.
• Basic understanding of API integration.

About Client:
Client is a Bangalore-based B2B SaaS platform that simplifies restaurant operations by integrating billing, inventory, order processing, and customer engagement. Serving over 45,000 restaurant locations across 30+ countries, it partners with global chains like McDonald's, Pizza Hut, KFC, and Subway. In 2023, acquired Order mark to expand its services in the U.S. and Canada.

About Antal:

Antal International is a global executive search and recruitment firm with over 30 years of experience, operating across 35+ countries. We specialize in connecting top talent with leading organizations in various industries.