Associate - Customer Service - Work At Home

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

• Bachelor's degree with 0-7 years of experience in AR Collections
• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
•  Monitor high-risk accounts and ensure timely escalation of challenges to management
•  Continually look at ways to improve the customer experience
•  Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
•  Meet the monthly productivity goals
•  Reconcile complex accounts and have excellent attention to detail
• Prepare daily aging report
• Strategize the portfolio
• Fix the root cause and collect
• Work with internal and external stakeholders for better resolution
• Provide visibility to the leadership

• Location – candidate should be sourced only from operating locations of Sutherland and must be relocating to Chennai
• Freshers with very good communication skills or candidates with International Voice experience or International Collections experience.
• SHIFT – UK Shift

Graduate (preferably from Finance & Accounting background)