About the Organization: RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over 30 Million bookings. RateGain is trusted by 25 out of the top 30 OTAs, world’s fastest-growing airlines, 23 of the top 30 hotel chains, tour operators and wholesalers, all top car rental companies, largest cruise lines, and the largest travel management companies. In 2018, RateGain acquired DHISCO, which made it the only company in the world to offer end-to-end smart distribution. In June 2019, RateGain acquired award-winning BCV to offer guest experience cloud to maximize guest lifetime value for hospitality chains. Rategain further acquired MHS in 2021, a leading online direct revenue acquisition partner for hotels with an aim to improve their profitability and distribution independence. For more information, visit www.rategain.com.
1. Develop and implement strategies and procedures for the efficient collection of outstanding invoices from domestic and international customers.
2. Manage and supervise a team of collection agents, providing guidance, training, and performance evaluations to ensure a high level of productivity and customer service.
3. Monitor and track accounts receivable for domestic and international customers, identifying delinquent accounts and taking appropriate actions to minimize the organization's financial risk.
4. Establish and maintain relationships with customers, serving as the main point of contact for collection-related inquiries, disputes, and negotiations.
5. Collaborate with cross-functional teams, including sales, finance, legal, and customer support, to resolve payment issues, mitigate disputes, and improve collection processes.
6. Conduct regular reviews of collection policies, procedures, and workflows, recommending and implementing improvements to optimize efficiency and effectiveness.
7. Prepare and present collection reports and analysis to senior management, providing insights into collection performance, trends, and potential risks.
8. Stay up to date with international collection regulations, laws, and best practices, ensuring compliance with relevant guidelines and requirements.
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