Associate Client Solutions Architect (French Speaker)

The Associate Client Solutions Architect role is responsible to ensure all client deliverables are carried out with high quality and timely. This role will be a bridge between NielsenIQ & clients from multiple industries, it will also be a center of communication between all NielsenIQ Operations & clients in terms of client specificity & query handling.

 RESPONSIBILITIES

• Interface between the Operations and Client.
• Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality.
• Accountable for resolving client queries using defined processes while ensuring clear and transparent communication.
• Driving resolutions and ensuring completion of Dynamic tickets from responsible teams.
• Accountable for implementation and responsible for the coordination of BAU change requests, including validation.
• Maintain project documentation including any necessary modifications to ensure the highest quality deliverables.
• Responsible to collaborate with: Commercial teams, Operation teams and Client business teams.

A LITTLE BIT ABOUT YOU

A successful Client Solutions Architect ensures timely and quality deliverables for the client. This role is a bridge between operation & clients for all types of industries like (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and be the point of contact for commercial queries which will be required to be solved in an efficient and client focused manner.

Soft Skills:

• Communication skills, with Advanced knowledge of French language, both written and oral.
• Ability to build relationships across regions and cultures to establish a network.
• Influencing Skills, Coordination Skills, Trouble shooter, Negotiation Skills
• Ability to work under pressure and ask for support when required.

• Bachelor’s Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA - For Band 8 (Associate Client Solutions Architect)
• French language Certification
• 2-3 years of International operational experience
• Understanding of Nielsen products and RMS + CPS process
• Understanding of RMS technology platforms and solutions used
• Operations knowledge
• Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as a user
• Understanding of Dynamics
• FMCG knowledge
• Exposure to Nielsen data is a plus.
• Relevant TCS experience- 1 year and above (Band 8)
• Excellent organization skills, aptitude to work in a team and meet deadlines.
• A high degree of accuracy, proactivity and attention to detail
• Good analytics skills and aptitude for data and operational processes
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Common business language knowledge (English): speaking and writing with fluency.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion