Associate Client Services Specialist - RMA

Location: Noida, IndiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

As a Client Services Specialist you are often the first person to respond to a customer about our RMA (return merchandise authorization) support services.  Customers will be working directly with you for the purpose of returning defective equipment and returning tested and operational material.

Under general supervision, the Client Services Specialist will maintains verbal and electronic contact with customers and 1-3 other departments with a primary responsibility of RMA order management.  Order management includes but is not limited to scheduling delivery of replacement hardware, facilitating the return of defective equipment, and issuing licenses so that customers may utilize purchased product.  The Client Services Specialist has a knowledge of many of the company products and processes.  You communicate effectively, professionally, and proactively with customers as it pertains to any concern or suggestion to the RMA process. You work internally with sales, customer service, fulfillment, technical support, and management personnel to facilitate and resolve any customer challenges.

The best candidate for this role will have a proven track record in an order administration or a customer service role within an IT, Telecom, or other similar networking equipment provider organization.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!