Associate – Business Client Services

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role ofAssociate – Business Client Services

Principal responsibilities

• Answer calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
• Delivers what is promised in line with customer expectations.
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
• Provides excellent customer service to basic inbound customer calls/chats by keeping up to date on training and internal communications.
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escalate.
• Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators' .