Who we are
Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.
The opportunity
The Associate Director Digital Commercial IT, leads strategic technology partnering to commercial business in Europe and International Markets (Canada, LatAm, APAC), and accountable for IT strategy, delivery & innovation of Digital Commercial solutions portfolio e.g. Veeva CRM, Customer 360 platform, Salesforce Marketing Cloud, Event Management etc. The role reports into Head of Customer Excellence IT, and is aptly supported by a peer who leads the Digital Customer IT portfolio e.g. websites, ecommerce, customer service.
The role is executed by:
- Managing stakeholder relationships and bridging the commercial business stakeholders with the Teva IT organization
- Productizing & owning Commercial IT strategy & roadmap for EU-IM in line with business strategy and global tech strategy, ensuring priorities & investments are set effectively.
- Maintaining close partnership and collaboration with other IT units, viz. Local IT SHM, Global MCM IT, Architecture IT etc.
- Motivate & manage a team of product managers & owners in Digital Commercial solution space and be highest accountable person to EU & IM business for Commercial Excellence IT
How you’ll spend your day
- Stakeholder (Relationship) Management with digital leaders in key markets & regions
- Defining and owning the long range tech porfolio strategy with business stakeholders, ITMU Lead and the Platforms & Applications unit
- Understanding business strategy, processes and priorities of key markets and bring tech-innovations from within & outside (industry) for business value delivery.
- Forge relationship with strategic vendors for effective solution fit in the market and innovation.
- Manage the Commercial Excellence IT (FieldTech & Customer360) portfolio for EU & IM including budgets, scope & solution governance
- Be the single accountable IT partner & advisor to Digital commercial business/markets & leadership for digital commercial solutions
- Ensure standardization of applications by promoting shared processes, product governance, data harmonization and architectural compliance where possible.
- Managing the team of internal product managers for key Veeva & Salesforce Products, including Customer 360 platform.
- Aligning with other functional area leads and regional leads as well as Services & Support and Infrastructure teams to ensure consistency in key areas of service and delivery
Your experience and qualifications
- Academic background: minimum Bachelor’s degree in Business or IT administration or equivalent combination of education and related experience.
- Preferably 12+ years total experience with significant IT & people management skills, preferably in digital commercial areas like Sales IT, Customer Data etc.
- Up to date in current IT (Veeva & Salesforce) trends & developments
- Background in Lifescience a plus.
- Business Acumen and tech partnering experience
- Strong communication, collaboration & influencing skills
- Experience of managing multi-solution portfolio strategy in Commercial space.
- Global and E2E ownership mindset. Strong bias for action
- Ability to identify strategic solutions to business problems, with strong interpersonal skills, analytical and problem-solving skills
- Ability to negotiate, lead and influence others
- Ability to work & manage team independently, balance multiple priorities and stakeholders while meeting deadlines
- Experience with management and supervision of direct reports and 3rd party/consultants
Reports To Senior Director, Martech & e-commerce platforms
Already Working @TEVA? If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
