Job Description
Role – Assistant Store Manager
PURPOSE & IMPACT ON ORGANIZATION:
- Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
- Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
- Be a role model for customer service and meeting or exceeding customers’ expectations
- Share your customer service experience and train selected team members to fine tune their service skills
- Be a resource for Retail Professionals in dealing with complex customer service situations
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
- Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
- Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
- Adhere to all established policies and procedures
- Execute and maintain established Visual Merchandising and In-Store Communication standards
- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
- Complete cash register transactions quickly and accurately
- Minimize loss in both, the stockroom and the sales floor
- Perform all store operations in a safe, effective and efficient manner
- Collaborate productively and respectfully with team members
- Make yourself available to support other team members when needed
- Complete all applicable training programs and effectively apply the learning on the job
- Seek coaching and learning opportunities to continually improve your performance
KEY RELATIONSHIPS:
- Customers
- Peers and Supervisor
SKILLS:
- Advanced Retail Professional Competencies
(additions based on market needs)
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
- High school education is a must
- Minimum 6 months’ work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
- Basic numeracy and literacy and advanced verbal communication skills
