Assistant Specialist, Digital Data Development
Gurgaon/ Bangalore, India
AXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting solutions, a wide variety of client-focused loss prevention services, and a team-based account management approach. AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable – enabling AXA XL’s executive leadership team to maximize benefits and facilitate sustained dynamic advantage. Our Innovation, Data, and Analytics (IDA) organization is focused on driving innovation by optimizing how we leverage data to drive strategy and create a new business model – disrupting the insurance market. This role is part of the Digital Data Dev Division within the Digital Transformation vertical of IDA and will be responsible for different aspects not limited to Data Production Support, business stakeholders’ engagement for usage & problem resolutions, Product migrations, and platform/data product rollouts, performance stability & reliability.
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What will your essential responsibilities include?
·Technical and functional support for various data solutions owned and managed by IDA organization.
·Analyze and mitigate risks (technical or otherwise) about Data solution delivery timelines, quality, stability, performance, and adherence to best practices in a Production environment.
·Robust focus on ownership of issues from reporting to their resolution.
·Provide top-class production support and ensure data solutions service level commitments (SLAs) are met or exceeded.
·Partner with the Product team(s) as an Application/Data/Technical SME for migration of re-architected Product/Product functionalities to the Cloud Platform.
·Demonstrate proactive communication with Business users, Development, Technology, Support, and Delivery Teams, and Senior Management.
·Technically lead other Production Support Resources and act as a technical SME for end users regarding Application/Product issues or inquiries.
·Provide day-to-day management of the product support services and ensure smooth operation of the Production Systems.
·Work in the “Follow the Sun” support model providing cross-team support coverage across Digital Data Dev division responsibilities.
·Remains flexible to support the digital data dev responsibilities by providing cross team support coverage.
·Monitor various critical processes and overall health reports (performance and functional) of production, and pre-production environments.
·Monitor routine system configuration changes & upgrades.
·Oversee the development and maintenance of system support documentation and processes.
·Ensure application availability time to a target SLA and participate in BC/DR exercises.
·Ensure that all policies, standards, and best practices are followed and kept up to date.
·Timely and accurate completion of emergency Production fixes in a manner that is auditable, testable, and maintainable.
·Ensure any platform fixes are consistent with Architecture design and specifications.
·Achieve & maintain the highest business customer confidence and net promoter score (NPS).
You will report to Scientist – Production Support within Digital Data Division.
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We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
·Excellent knowledge of Linux fundamentals and platform administration.
·Proficiency in ITIL fundamentals and production support processes.