The Third Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.
The Assistant Program Manager will be responsible for executing day-to-day activities in support of Citi’s Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi’s policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics. They also ensure to keep the motivation and development of team through people management skills.
Responsibilities:
- Independently assess risks and drive actions to address the root causes that persistently lead to operational risks by challenging both historical and proposed practices.
- Looks for ways to improve the current process and share best practices with senior management team.
- Participates in meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
- Assists management group in gathering data and information for senior level reporting and to take ownership of specified projects and tasks.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams and drive them to deliver the highest quality work on Third Party Management.
- Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
- Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
- Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
- Provide guidance to TPU analysts on the process execution.
- Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures. Identify and report gaps if any, to senior management.
- Drive team to identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
- Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
- Work with Operations standards team to layout framework of new process, obtaining clarification on ambiguous areas.
- Coordinate with Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
- Drive and implement process changes in line with new emerging risks and regulatory requirements.
Qualifications:
- Minimum 10+ years of working experience in financial services / Banking industry
- Preferred 5+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
- Knowledge of third-party management risk and control methodologies and best practices
- Team management skills preferred
- Supply chain management experience preferred
Education:
- Bachelor’s degree required.
- Master’s Degree preferred.
- Professional Qualifications including CA/ICWA/ACS etc.
- Project Management and experience in process standardization & Automation
- Preferred external certification – CISA / CIA / CSCP / CPSM.
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Job Family Group:
Project and Program Management
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Job Family:
Program Management
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Time Type:
Full time
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