Assistant Manager - Veeva CRM Configuration

Job Title -Assistant Manager - Veeva CRM Configuration

Career Level - D1

Job Summary

• MANDATORY SKILLS: Salesforce,  Knowledge in Veeva CRM configuration and customization

  
  

• DESIERED SKILLS: Apex Coding, ReactJs and Veeva Vault

  
  

• EDUCATIONAL BACKGROUND: BE/B Tech/MCA

  
  

• The candidate should have good hands-on experience in configuring the Veeva CRM application. In depth understanding of the Veeva data model is needed for this role.

  
  

Candidate Focus & Challenge:

• Lead and manage a team and providing technical leadership, guidance, and mentorship to ensure the successful delivery of analytics solutions.

  
  

• Owner for effective implementation of service delivery processes, including Incident, Problem, Change, Service Level Management.

  
  

• Manage the successful delivery of Incidents, Service Requests from regions and related communication.

  
  

• Co-ordination with project team for defect management and successful deployment of the enhancements to the production tenants.

  
  

• Maintain Service levels - deliver service as per KPI to different markets.

  
  

• Perform performance optimization, monitoring, and fix of Platform applications to ensure smooth and efficient functioning.

  
  

• Stay up to date with the developments in Platform and related technologies to provide innovative solutions.

  
  

• Perform analysis of the application production issues for various market requirements/issues.

  
  

• Willing to learn and adopted new technologies in short period of time as required in Application.

  
  

• Perform analysis for proposing solution/technical design for various market requirements.

  
  

• Accountable for the Veeva CRM application Integration production support activities.

  
  

• Monitoring applications, systems & interfaces and ensure data quality across systems supported.

  
  

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.